Shipping & Order Information
1.Once your order is received, a confirmation email with your order details will be sent to you. We will begin processing your order as soon as possible, and you can track your order through ‘Track Order Details’.
2. A tracking number will be emailed once your item has been shipped.
3. Shipping Details
| REGION | COST (BASED ON ACTUAL PAID AMOUNT) | PROCESSING TIME | DELIVERY TIME |
|---|---|---|---|
| USA | Free shipping on orders $69 or more; otherwise $10 | 1–2 Business Days | 7–10 Business Days |
| UK | Standard shipping applies | 1–2 Business Days | 6–8 Business Days |
| CA | Standard shipping applies | 1–2 Business Days | 3–4 Business Days |
| AU | Standard shipping applies | 1–2 Business Days | 6–12 Business Days |
| SG | Standard shipping applies | 1–2 Business Days | 4–5 Business Days |
| Other Countries | Standard shipping applies | 1–2 Business Days | 4–12 Business Days |
NOVÉA is actively working to improve shipping times for an even better experience to bring your orders to you quicker, making every purchase effortless and enjoyable.
Notes
-
Delivery time does not include processing time (typically 1–2 business days).
-
We do not ship to P.O. boxes or military addresses (APO, FPO).
-
Please ensure your shipping address is correct before placing your order; changes after purchase may incur additional charges.
Pre-Sale Items
Orders containing pre-sale items will be shipped only when all items are in stock. Split shipments are not currently supported.
Customs and Import Duties
Occasionally, extra customs or import duties may apply. If you incur additional charges, please contact us at support@shopnovea.com for assistance.
Returns & Exchanges
Up to 30 Days Exchange & Return Policy
At NOVÉA, we want you to love your purchase. Our standard return policy allows 14 days from the date you receive your order to request a return or exchange under legitimate conditions*.
For exchanges—whether for a different size, color, or style—please return your item(s) within 14 days of receiving your order, and we will process your exchange as soon as we receive the items.
How do I start a return?
Email us at support@shopnovea.com with your order number and the reason for the return.